Even though Paypal™ has a fantastic system for calculating postage charges to customers, based on their location, post-code, weight of items, etc, they haven’t implemented it outside of the U.S. (as far as I know anyway, it’s definitely not available here in Australia yet). We are stuck with either a percentage of the total sale, or a flat rate by amount spent, or a totally flat rate.

With the massively differing delivery costs on our products, depending on their size and weight, and the distance they were travelling, the Paypal™ system is unusable for us.

We have a lead on a piece of software that may solve our issue, but it’s over 6 months late for release so nobody’s sure if it’s even going to come out at all.

At the moment we are stuck with a flat delivery rate for the whole of mainland Australia, and we lose yet more money on every single delivery, but we reason that getting the turnover at least, and the word-of-mouth advertising that comes with making sales, is worth the loss in the short-term. This is something we’re definitely going to have to sort out in the near future. but for now we’re focussing on other things. Why or why does everything have to be so hard?

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